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Why Choose SERVPRO?

12/12/2018 (Permalink)

Why SERVPRO Why Choose SERVPRO? Our trained technicians are always here to help.

Why should you choose SERVPRO for your emergency restoration needs? First off, our technicians are highly trained restoration specialists.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Kingston, Pittston City and Wyoming County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Signs Your Pipes Might Be Frozen

12/3/2018 (Permalink)

Water Damage Signs Your Pipes Might Be Frozen Signs of Frozen Pipes

The winter months usually bring frigid temps which in turn can be a problem for homes and businesses without proper maintenance. After temperatures drop below freezing for consecutive days, pipes can freeze. When the temperature goes above freezing again, it's possible that these pipes can burst and cause severe water damage. Are your pipes frozen? Here are some signs: 

  • The Temperature Is Right- Pipes cannot freeze if it is not cold enough outside for them to do so. Water does not freeze when it is 60 degrees Fahrenheit outside, and neither do pipes. When the temperature falls to 32 degrees Fahrenheit or lower, you should begin to take precautions to prevent pipes from freezing. 
  • There Is Frost on the Pipe- For pipes that can actively be seen, such as those under sinks, you may be able to see frost that has accumulated on the exterior of the pipe. This can serve as a warning sign that the pipe is frozen before you ever try to turn on the faucet.
  • No Water Is Coming Out of the Faucet- Another sign that you may have a frozen pipe on your hands is lack of running water. If you or a tenant turn on a kitchen or bathroom faucet and only a slight trickle of water or no water at all comes out, the water pipe leading to the faucet may be frozen.
  • Strange Smells- A fourth potential sign of a blocked pipe is an odd smell coming from a faucet or drain. If the pipe is partially or completely blocked, the only way the odor can escape is back up in the direction of your property.

It's important to act quickly if you think your pipes are frozen. You can try to thaw them yourself, but also call in an experienced plumber to analyze the situation. Should you unfortunately find yourself dealing with water damage from a burst pipe, you can always call upon us to help. 

Source:www.thebalancesmb.com

Biohazard Cleanup at a Commercial Property

12/3/2018 (Permalink)

Commercial Biohazard Cleanup at a Commercial Property During stressful and vulnerable situations, call us, we will help.

Exposure to biological and chemical contaminants can pose serious health consequences. A failure to properly remove such substances can contribute to unhealthy and dangerous environments. SERVPRO of Kingston, Pittston City and Wyoming County is trained to safely remove biohazards and dispose of them properly in accordance with OSHA and health regulations.

Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments back into clean, safe homes and offices.

Need Biohazard Cleanup Services?
Call Us Today – (570) 714-0090

The decontamination of a home or business due to trauma, sewage backups, chemical spills, hoarding or other biohazards can be both dangerous and emotional. Specialized training and experience is key when choosing a cleanup company to resolve these circumstances.

We provide cleanup and recovery services for many biohazard situations. These include the following:

  • Sewage backups
  • Crime scene residues
  • Suicide/death accidents
  • Homicide cleanups
  • Blood cleanup
  • Accident cleanup
  • Hoarding scenes
  • Animal waste/remains
  • Chemical spills
  • Tear gas cleanup
  • Meth lab cleanup

Common Biohazard Scenarios

Sewage Backups

Sewage backups and dark water intrusions are more than nasty, smelly deposits – these damages also introduce harmful microorganisms into a structure. We remove the sewage, contaminants, and moisture, and help ensure the structure is properly cleaned, disinfected, and deodorized.

Bloodborne Pathogens

We remove and dispose of bodily fluids, tissue and other potentially pathogenic substances resulting from accident, trauma, crime or death. Trained SERVPRO Franchise Professionals clean, disinfect and deodorize the structure.

Methamphetamine Labs

SERVPRO realizes many of the chemicals used in the production of illegal drugs such as methamphetamine are volatile and can leave harmful residues throughout a structure. We follow federal and state guidelines to properly clean all surfaces.

24 Hour Emergency Service

We are available 24 hours a day—our highly trained technicians are standing by. We have the qualified trained professionals who are ready to respond to these incidents. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Wilkes Barre Residents - Follow these steps if you suspect Mold

12/3/2018 (Permalink)

Mold Remediation Wilkes Barre Residents - Follow these steps if you suspect Mold Mold Problem? Call Us!

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Kingston, Pittston City and Wyoming County 

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 570-714-0090

Post Holiday Cleaning in Wilkes-Barre, PA

11/26/2018 (Permalink)

Why SERVPRO Post Holiday Cleaning in Wilkes-Barre, PA Don't feeling like cleaning after the Holidays this year? Call us, we can do it for you!

Life happens. Kids spill drinks, pets have accidents and homes get dirty - especially following the holidays. SERVPRO of Kingston, Pittston City and Wyoming County have the expertise to provide a deeper clean than your basic house cleaning service. Our residential cleaning services will ease the burden of the constant maintenance cleaning of your home, but will also create a safe, clean and comfortable living environment for you and your family.

You know SERVPRO as a leader in Fire and Water Cleanup and Restoration, but our professional residential cleaning services can also make a dirty carpet "Like it never even happened."

Residential Cleaning Services include:

Carpet & Upholstery Cleaning

The SERVPRO carpet and upholstery cleaning service will not only get out the dirt you see, but will also remove the unwanted dust you don’t. A professionally cleaned carpet and furniture may make all the difference in brightening up a room and freshening up your home.

Air Duct Cleaning

We all have tasks around the house that don’t make it to the top of our priority list. Properly maintaining your home’s air ducts should not be one of them. Regular duct cleaning can increase your home’s heating and cooling efficiency and improve the quality of the air you and your family breathe.

Odor Removal

Your basic cleaning service is not going to have the expertise to effectively deodorize your home. Take advantage of SERVPRO’s residential cleaning services to remove unwanted odors.

Need Cleaning Services?
Call Us Today – (570) 714-0090

Cooking Safely this Thanksgiving

11/9/2018 (Permalink)

Fire Damage Cooking Safely this Thanksgiving Practice Fire Safety this Thanksgiving.

As Thanksgiving approaches, it's important to remember fire safety while preparing meals for the holiday. First responders are called out to nearly 2,000 home fires on Thanksgiving and most are due to unattended cooking. Please practice cooking safety this season and use the tips below from NFPA to ensure a fun and safe Thanksgiving feast. 

Safety tips
  • Stay in the kitchen when you are cooking on the stovetop so you can keep an eye on the food.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove. The stove will be hot and kids should stay 3 feet away.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy or coffee could cause serious burns.
  • Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags.
  • Keep knives out of the reach of children.
  • Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child.
  • Keep matches and utility lighters out of the reach of children — up high in a locked cabinet.
  • Never leave children alone in room with a lit candle.
  • Make sure your smoke alarms are working. Test them by pushing the test button.

From our family to yours, Happy Thanksgiving!

Source: www.nfpa.org

2018 Halloween Safety Tips

10/18/2018 (Permalink)

Community 2018 Halloween Safety Tips Happy Halloween!

Happy Halloween! Be Safe while out Trick or Treating!

Costume Safety

To help ensure adults and children have a safe holiday, the American Academy of Pediatrics has compiled a list of Halloween safety tips. Before Halloween arrives, be sure to choose a costume that won't cause safety hazards.

  • All costumes, wigs and accessories should be fire-resistant
  • Avoid masks, which can obstruct vision
  • If children are allowed out after dark, fasten reflective tape to their costumes and bags, or give them glow sticks
  • When buying Halloween makeup, make sure it is nontoxic and always test it in a small area first
  • Remove all makeup before children go to bed to prevent skin and eye irritation

When They're on the Prowl

  • A responsible adult should accompany young children on the neighborhood rounds
  • If your older children are going alone, plan and review a route acceptable to you
  • Agree on a specific time children should return home
  • Teach your children never to enter a stranger's home or car
  • Instruct children to travel only in familiar, well-lit areas and stick with their friends
  • Tell your children not to eat any treats until they return home
  • Children and adults are reminded to put electronic devices down, keep heads up and walk, don't run, across the street

Safety Tips for Motorists

NSC offers these additional safety tips for parents – and anyone who plans to be on the road during trick-or-treat hours:

  • Watch for children walking on roadways, medians and curbs
  • Enter and exit driveways and alleys carefully
  • At twilight and later in the evening, watch for children in dark clothing
  • Discourage new, inexperienced drivers from driving on Halloween

Source: https://www.nsc.org

Mold or Mildew?

10/18/2018 (Permalink)

Mold Remediation Mold or Mildew? Is it mold or mildew?

One of the most important ways one can tell mold from mildew is how each fungus looks. Mildew is typically white, gray or yellow and grows on the surface of moist, warm areas. Its texture is fluffy or powdery. On the other hand, mold tends to be green or black, and it usually grows underneath the surface of anything that has gotten wet. Its texture can be fuzzy or slimy.

Both mold and mildew can grow quickly in warm, moist places. But each type seems to have a preference when it comes to where to start growing. Mildew is often found on items that have damp surfaces, with fabric, paper and leather being some common household items that might end up with mildew after they get wet. Mildew is also sometimes found on the floors, walls or ceilings of areas with lots of humidity, such as bathrooms, kitchens or basements. While mildew can also grow on the surface of agriculture — such as potatoes or grapes — mold is most often the type of fungus found on food, such as cheese, bread or meat. Additionally, it’s not uncommon to find mold in indoor or outdoor spaces that have gotten wet, such as sheds, crawl spaces, garages and boats.

Mold and mildew have different effects on the surfaces where they grow and the people who live in their vicinity. For example, mildew can harm the food it grows on, but it doesn’t typically leave lasting damage to other surfaces, such as tile floors or bathroom mirrors. Additionally, anyone who inhales mildew spores may start coughing, get a headache or have trouble breathing, so this fungus can present some health issues.

However, the effects of mold tend to be more serious. Mold can damage entire structures, including homes and vehicles, and it can cause long-term health problems for people. The difference in the effects of black mold vs. mildew is pretty stark, as reactions to mold can include respiratory issues, heart problems, joint pain, migraines, fatigue and depression. In addition, anyone who has a mold allergy may experience congestion, sneezing, and irritation of the eyes, throat and skin. This is why it’s important to prevent or treat mold as soon as possible.

Source: https://www.goldeagle.com

The Best way to handle Luzerne County Mold Damage

10/18/2018 (Permalink)

Mold Remediation The Best way to handle Luzerne County Mold Damage We're here to help.

The Correct Way to Handle Luzerne County Mold Damage

In Luzerne County, mold damage is a common problem. It affects all kinds of homes and businesses. It is not something to be scared of because it happens to almost everybody, at some time in their lives. However, it does need to be treated with caution. Mold damage, though common, can be both expensive and can cause health effects. 

This is why the only effective solution for dealing with chronic mold damage in Luzerne County is to call in the experts. Qualified mold damage restoration teams have the necessary skills and expertise to make sure that all of the damaged areas of a property are safely removed. If you do not seek professional advice, you risk the problem becoming a recurring one. 

This guide to the importance of professional mold damage restoration will help you get to grips with the best possible solution. 

Fix the Source of the Issue 

While homeowners can go some way to removing the superficial signs of mold damage (the visible marks and blemishes), it is much more difficult to pinpoint the cause. And this is vital if the problem is to be eradicated for good. Mold damage restoration experts are trained to look for patterns and uncover the source of the destruction. More often than not, the mold is being caused by an unidentified leak within the building or humidity issues.  

Recognize the Type of Mold 

It is a common misunderstanding to assume that all mold is the same. In fact, there are more than 10,000 different varieties. As they all require a slightly different approach, identification is key to tackling mold damage in Luzerne County. Nobody expects you to be able to distinguish between the characteristics of a thousand mold samples, so take the job to somebody is specially trained for it. 

Use the Right Equipment 

Another important benefit of using a professional mold damage restoration service is access to specialist equipment. You might have a basic dehumidifier in your home or workplace, but this won’t be strong enough to tackle a serious problem. You need heavy duty dryers, blowers, and EPA approved chemicals. If there is evidence of high level mold in the building – which causes negative health effects – protective clothing is needed to ensure safety. 

Call the mold professionals at 570-714-0090. 

Wilkes-Barre Residents - Don't Forget to Clean your Gutters this Fall

10/9/2018 (Permalink)

General Wilkes-Barre Residents - Don't Forget to Clean your Gutters this Fall Be sure to clean your gutters this fall!

Thoroughly cleaning your Wilkes-Barre home’s gutters every spring and fall will keep them working like they should. Leaves can build up and clog the downspouts, which can cause water damage to your roof.  Water pouring over the gutters or from leaks can end up next to your home’s foundation, in the basement or crawlspace. Follow these tips below to keep your home safe and dry this Fall.

A hose-end attachment specially designed for gutters may make this project a lot easier. If you need to clean from a ladder, follow these steps.

Step 1

Begin cleaning the gutter near a downspout.

Step 2

Remove the large debris (leaves, twigs, etc.) with a trowel and dump it in a bucket.

Step 3
To clean out finer materials, flush the gutter lengths with a hose starting at the end opposite the downspout. Alternatively, you can use a gutter-cleaning attachment on a hose. If the water doesn’t drain, recheck the downspout strainer and clean as necessary.

If gutter water still doesn’t drain, the downspout may be clogged.

  1. Check the drain end. If the downspout runs underground, remove it from the pipe as needed.
  2. Install a small nozzle on the hose, and lock it at full pressure. Turn on the water and feed the hose up from the bottom of the spout. If this doesn’t clear the downspout or the nozzle is too big, use a plumber’s snake tool to clear the blockage.
  3. Reattach the downspout.
  4. Flush the entire gutter again.
  5. Be sure to clean the downspout strainers.

Source: https://www.lowes.com