Recent Posts

Faster to Any Size Disaster in Wyoming County

12/11/2019 (Permalink)

SERVPRO green trucks with four technicians and drying equipment in front of them and buildings behind We are faster to any size disaster.

SERVPRO of Kingston, Pittston City and Wyoming County provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Wyoming County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

    • 24-Hour Emergency Service
    • Faster to Any-Sized Disaster
    • Highly Trained Restoration Technicians
    • A Trusted Leader in the Restoration Industry
    • Locally Owned and Operated
    • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 570-714-0090

Residential Services

Whether your Wyoming County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services: Click Here

    • Water Damage Restoration
    • Fire Damage Restoration
    • Mold Remediation
    • Storm Damage Restoration
    • Cleaning Services

Commercial Services

There's never a convenient time for Fire or Water damage to strike your Wyoming County commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: Click Here

    • Commercial Water Damage Restoration
    • Commercial Fire Damage Restoration

Mold in your Pittston home during the Winter? Here's how to stop it.

12/2/2019 (Permalink)

Mold on white wall with text that reads "got mold?" Winter Mold is possible and you can prevent it.

Most people think spring showers bring moisture problems, but it’s in winter that mold tends to become even more of an issue.

In colder weather, warm air from heating systems rises into attics, where it meets under the cold roof, often causing condensation: the perfect home for mold. Mold thrives in moist and warm areas where a food source such as wood is present.

So proper insulation between your attic and living areas is crucial. If you’re not sure your insulation is working properly, you should have it checked.

Most homes have numerous trouble spots for mold and moisture. In homes tightly sealed for winter, warm air can’t easily escape. When windows are sealed tight, condensation tends to collect indoors on windows and even walls, creating an optimal area for mold to grow. In kitchens, steam accumulates from dishwashers. In bathrooms, showers create warm, moist conditions.

Proper Ventilation in these areas of the home are crucial to prevent mold.

Homeowners also need to be aware of mold growth after a winter storm. After a storm, you need to check your home for damage from snow, ice and freezing temperatures to prevent mold from spreading into your home.

Damage can often go unnoticed until the spring thaw, but by then it may be too late because water might have infiltrated the walls of your basement, attic or other areas of your home.

Here’s a checklist to assess key parts of your home:

Roof checklist to prevent mold:

  • Check for any loose or missing shingles, which need to be replaced or repaired immediately.
  • Inspect for leaks around chimneys, plumbing and attic vents as well as skylights.
  • Remove any tree limbs that are near the roof that could potentially break and fall through your roof.
  • Examine the attic and crawl space to make sure you have no leaks that could damage the ceilings.

Gutters and downspouts:

  • Check to make sure the gutters and downspouts are securely and properly attached to your home.
  • Make sure your downspouts are cleared of leaves, branches and any other debris so that water can flow freely.
  • Extend downspouts away from your home’s foundation.
  • Consider getting a sump pump if you have standing water around your foundation or your crawl space. If you have a sump pump, make sure it’s working properly.

Siding, windows and doors:

Look over your siding to make sure nothing has come loose or is damaged.

Make sure your seals are tight on doors and windows. Check the outside caulking for any damage or leakage.

Wipe up any window condensation on inside windows, especially metal windows.

Consider replacing metal window frames and other exterior door edges with vinyl to avoid air and water leakage.

Basement and crawl space:

Check for water seepage and make sure walls and floors are dry in the basement, especially in cracks or joints where the wall and floor meet.

Make sure there is no standing water in the crawl space.

Purchase a dehumidifier to remove moisture from your basement. 

Stay safe this Winter by following some of these tips for a Mold free home. 

Are you Emergency Prepared? Much of Luzerne & Wyoming Counties are. Join them!

12/2/2019 (Permalink)

SERVPRO logo with Emergency Ready Profile text below it and box with green check mark Be prepared for emergencies with the SERVPRO Emergency Ready Profile.

50% of businesses do not re-open following a disaster. 

You can be prepared with the SERVPRO Emergency Ready Advantage. Our team members can meet with you to help construct a customizable emergency plan for your property. This profile includes, but is not limited to; emergency contacts, emergency shut off switches, overview of the building, emergency personnel contacts, access locations, directions to the property, etc. This building analysis and profile is completely free to you, so there's no need to wait or plan it into your yearly budget. We have completed profiles throughout Luzerne and Wyoming County. Give us a call to schedule yours - 570-714-0090. 

Here are a few things our Emergency Ready Profile clients have said about the plans:

"Fantastic service from Chelsea! She has our company prepared to react in case of an emergency with our Service Ready Profile she has prepared for us. She and company stay in contact regularly and always provide us with helpful information. Would recommend this SERVPRO location without any hesitation!" - Econo Lodge Arena, Wilkes-Barre, PA

"I have had the opportunity to work with SERVPRO of Kingston, Pittston City and Wyoming County on a couple of occasions. They assisted with preparing an Emergency Ready Profile for the property and has provided insight with their quarterly fact sheet. I enjoy working with Chelsea and John and I will continue to recommend their services to our community." - Host Inn, Wilkes-Barre, PA 

"SERVPRO of Kingston, Pittston City and Wyoming County did an amazing job setting up our Emergency Ready Profile. They came to our property, spent maybe 20 minutes asking some important questions and walking around taking photos of our emergency shut offs. They even went as far as explaining how to get to the shut off, what keys open what doors, etc. We use this in our newbie training for every employee. They are not wishing you have a disaster so they can help you recover, they are there for you EVERY step of the way to PREVENT disasters from happening." - Hampton Inn, Tunkhannock, PA

Are you Ready for Whatever Happens? 

Frozen Pipes Cause Water Damage in Kingston, PA

12/2/2019 (Permalink)

Frozen Pipe with SERVPRO logo and text that says frozen pipes, winter weather water damage. Tis' the Season for frozen, burst pipes.

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. SERVPRO of Kingston, Pittston City and Wyoming County has the winter storm experience, expertise, and the resources to remediate damage caused by winter weather.

Damage from Frozen Pipes, Cold Weather, or Winter Storm?
Call Today - 570-714-0090. 

Frozen Pipes

Extreme cold weather can cause pipes to freeze and burst. In general, pipes are more likely to freeze when the temperature is below 20 degrees Fahrenheit. The resulting water damage can be extensive. Outdoor pipes and pipes in unheated areas of the home can freeze if they are not properly insulated or if temperatures are severely cold. We can quickly and safely repair water damage caused by frozen pipes.

Outdoor pipes most likely to freeze include:

  • Outdoor hose bibs
  • Swimming pool supply lines
  • Water sprinkler lines

Pipes in unheated or partially heated areas are also at risk of freezing, including:

  • Basements
  • Crawl spaces
  • Garages

Ice Dams

An ice dam is formed when snow melts unevenly on a roof and refreezes into a dam at the edge of the roof, near the eaves. This dam prevents any further snowmelt from draining off of the roof. This standing water can back up under shingles, leak into a home, and cause significant water damage to ceilings, walls, and other areas. Ice dams can also tear off gutters and loosen shingles.

Roof Damage

Snow and ice can cause significant damage to your gutters and roof. The additional weight of snow and ice can even cause a roof to collapse. When there’s a cold snap, water can get into cracks and small spaces and expand when it freezes, causing larger cracks and more damage. The repetition of freezing and thawing cycles can cause small cracks to get larger.

Regardless of the Winter Storm, We Can Help

Cold weather and winter storms can cause significant damage with little warning. Regardless of the type of storm, we can handle any size disaster. During catastrophic storms and major events, we can respond quickly with additional resources.

  • Cold temperatures
  • Heavy snowfall
  • Ice storms and freezing rain

Use caution this Winter and know we are always here to help in emergency situations. 

SERVPRO - Luzerne and Wyoming County, Leaders in Restoration

11/18/2019 (Permalink)

Green SERVPRO truck with "We are faster to any size disaster" text and SERVPRO logo. Here in your Luzerne and Wyoming County Communities & Here to Help.

Choosing a Restoration Company:

When choosing a restoration company following a water or fire emergency at your home or business, it's important to choose one you can trust. At SERVPRO of Kingston, Pittston City and Wyoming County, our technicians use both state of the art equipment and their training and certifications to make your home or business feel normal again. As a leader in Restoration for Luzerne and Wyoming Counties, we're proud to serve you. 

1. We have 1,700 franchises in the U.S. and Canada. No matter the size of the disaster, our franchises can work together to make the mitigation time much quicker. 

2. Locally owned and operated. SERVPRO of Kingston, Pittston City and Wyoming County is an independently owned and operated franchise. Opened in 2016 by franchise owner, John Lazo, operating locally gives us the opportunity to respond immediately which is urgent in emergency situations. A quick response time lessens damage to the building. 

3. We operate 24/7! Emergencies wait for nobody, so if you find yourself dealing with water or fire damage at 3:00 a.m. on a Sunday morning, we will be there to help. We respond 24/7, 365 days a year, including Holidays. 

4. We make it our priority to respond faster to any size disaster. 

5. We have the training, equipment and certifications to put you at ease and assist us in getting the job done right the first time. 

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

- Initial Franchise Training

- e-Learnings

-Continuing Education Classes

When choosing a Restoration Company, choose the one you can trust. 

Frozen, Broken Pipes in Wilkes-Barre, PA

11/12/2019 (Permalink)

Frozen pipe with icicles and red shut off knob SERVPRO can help restore your Wilkes-Barre home or business following a frozen, broken pipe.

The winter months usually bring frigid temps which in turn can be a problem for homes and businesses without proper maintenance. After temperatures drop below freezing for consecutive days, pipes can freeze. When the temperature goes above freezing again, it's possible that these pipes can burst and cause severe water damage. Are your pipes frozen? Here are some signs: 

  • The Temperature Is Right- Pipes cannot freeze if it is not cold enough outside for them to do so. Water does not freeze when it is 60 degrees Fahrenheit outside, and neither do pipes. When the temperature falls to 32 degrees Fahrenheit or lower, you should begin to take precautions to prevent pipes from freezing. 
  • There Is Frost on the Pipe- For pipes that can actively be seen, such as those under sinks, you may be able to see frost that has accumulated on the exterior of the pipe. This can serve as a warning sign that the pipe is frozen before you ever try to turn on the faucet.
  • No Water Is Coming Out of the Faucet- Another sign that you may have a frozen pipe on your hands is lack of running water. If you or a tenant turn on a kitchen or bathroom faucet and only a slight trickle of water or no water at all comes out, the water pipe leading to the faucet may be frozen.
  • Strange Smells- A fourth potential sign of a blocked pipe is an odd smell coming from a faucet or drain. If the pipe is partially or completely blocked, the only way the odor can escape is back up in the direction of your property.

It's important to act quickly if you think your pipes are frozen. You can try to thaw them yourself, but also call in an experienced plumber to analyze the situation. Should you unfortunately find yourself dealing with water damage from a burst pipe, you can always call upon SERVPRO of Kingston, Pittston City and Wyoming County to help - 570-714-0090. 

Reconstruction after a Fire in Wilkes-Barre, PA

11/7/2019 (Permalink)

Fire damaged room with text that says "Disasters can happen" and SERVPRO logo We can help restore your Wilkes-Barre home following a fire.

After the fire trucks leave, your Wilkes-Barre home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. We have the specialized fire restoration and reconstruction training needed to restore your home to pre-fire condition.

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call SERVPRO of Kingston, Pittston City and Wyoming County, which is staffed 24 hours a day. Our representative will ask a series of questions regarding the fire damage event that will help us  with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the we can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

They will clean all of the restorable items and structures that were damaged by the fire. They use a variety of cleaning techniques to restore your belongings to pre-fire condition. They’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Reconstruction 

Reconstruction is the final step—getting your home or business to its pre-fire condition. Reconstruction may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Halloween Safety Tips

10/17/2019 (Permalink)

Ghost Halloween Costume with text that says "Stay Safe. Halloween Safety Tips" Have a safe & happy Halloween!


Walk Safely

  1. Cross the street at corners, using traffic signals and crosswalks. Look left, right and left again when crossing and keep looking as you cross. 
  2. Put electronic devices down, keep heads up and walk, don’t run, across the street.
  3. Teach children to make eye contact with drivers before crossing in front of them.
  4. Always walk on sidewalks or paths. If there are no sidewalks, walk facing traffic as far to
  5. the left as possible. Children should walk on direct routes with the fewest street crossings.
  6. Watch for cars that are turning or backing up. Teach children to never dart out into the street or cross between parked cars.
  7. Join kids under age 12 for trick-or-treating. If kids are mature enough to be out without supervision, tell them to stick to familiar areas that are well lit and trick-or-treat in groups.

Costumes for a Safe Halloween

  1. Decorate costumes and bags with reflective tape or stickers and, if possible, choose light colors.
  2. Choose face paint and makeup whenever possible instead of masks, which can obstruct a child’s vision.
  3. Have kids carry glow sticks or flashlights to help them see and be seen by drivers. 
  4. When selecting a costume, make sure it is the right size to prevent trips and falls. 

Drive Extra Safely on Halloween

  1. Slow down and be especially alert in residential neighborhoods. Children are excited on Halloween and may move in unpredictable ways.
  2. Take extra time to look for kids at intersections, on medians and on curbs.
  3. Enter and exit driveways and alleys slowly and carefully.
  4. Get rid of any distractions - like your phone - in your car so you can concentrate on the road and your surroundings.
  5. Turn your headlights on earlier in the day to spot children from greater distances.
  6. Popular trick-or-treating hours are 5:30 p.m. to 9:30 p.m. Be especially alert for kids during those hours.

Happy Halloween! 

Is it Mold or Mildew?

10/17/2019 (Permalink)

Mold and Mildew growing side by side on white wall with text that says "Mold" and "Mildew." Do you have mold or mildew in your property?

One of the most important ways one can tell mold from mildew is how each fungus looks. Mildew is typically white, gray or yellow and grows on the surface of moist, warm areas. Its texture is fluffy or powdery. On the other hand, mold tends to be green or black, and it usually grows underneath the surface of anything that has gotten wet. Its texture can be fuzzy or slimy.

Both mold and mildew can grow quickly in warm, moist places. But each type seems to have a preference when it comes to where to start growing. Mildew is often found on items that have damp surfaces, with fabric, paper and leather being some common household items that might end up with mildew after they get wet. Mildew is also sometimes found on the floors, walls or ceilings of areas with lots of humidity, such as bathrooms, kitchens or basements. While mildew can also grow on the surface of agriculture — such as potatoes or grapes — mold is most often the type of fungus found on food, such as cheese, bread or meat. Additionally, it’s not uncommon to find mold in indoor or outdoor spaces that have gotten wet, such as sheds, crawl spaces, garages and boats.

However, the effects of mold tend to be more serious. Mold can damage entire structures, including homes and vehicles, so it's very important to prevent or treat mold as soon as possible.

The Best Way to Handle Mold in Your Home

10/17/2019 (Permalink)

Black Mold growing on white wall of home Take the right steps when dealing with mold.

The Correct Way to Handle Mold Damage

Mold damage is a common problem. It affects all kinds of homes and businesses. It is not something to be scared of because it happens to almost everybody, at some time in their lives. However, it does need to be treated with caution. Mold damage, though common, can be both expensive and can cause health effects. 

This is why the only effective solution for dealing with chronic mold damage is to call in the experts. Qualified mold damage restoration teams have the necessary skills and expertise to make sure that all of the damaged areas of a property are safely removed. If you do not seek professional advice, you risk the problem becoming a recurring one. 

This guide to the importance of professional mold damage restoration will help you get to grips with the best possible solution. 

Fix the Source of the Issue 

While homeowners can go some way to removing the superficial signs of mold damage (the visible marks and blemishes), it is much more difficult to pinpoint the cause. And this is vital if the problem is to be eradicated for good. Mold damage restoration experts are trained to look for patterns and uncover the source of the destruction. More often than not, the mold is being caused by an unidentified leak within the building or humidity issues.  

Recognize the Type of Mold 

It is a common misunderstanding to assume that all mold is the same. In fact, there are more than 10,000 different varieties. As they all require a slightly different approach, identifying which mold it is is vital. Nobody expects you to be able to distinguish between the characteristics of a thousand mold samples, so take the job to somebody specially trained for it. 

Use the Right Equipment 

Another important benefit of using a professional mold damage restoration service is access to specialist equipment. You might have a basic dehumidifier in your home or workplace, but this won’t be strong enough to tackle a serious problem. You need heavy duty dryers, blowers, and EPA approved chemicals. If there is evidence of high level mold in the building – which causes negative health effects – protective clothing is needed to ensure safety. 

Think you have a mold problem? 

Give us a call - 570-714-0090