What our Customers say...
I used this company to tear out a large are in a historical home. They were friendly, responsive and professional. I highly recommend this company!!! DEFINITELY CALL THEM!!
Thank you SERVPRO for the amazing job your crew did after the recent fire next door to our studio The Art Room in Scranton. We had some water damage and a terrible odor of smoke from the adjoining building. Everything was cleaned and the odor is completely gone. What we thought would take a week or two for cleanup ended up being done in less than 48 hours. We were able to open for a very small event for a special little girl. We can’t thank you enough.
The borough has frequently utilized SERVPRO for many of our needs. In addition to being professional, reliable and courteous the staff and management regularly check in with us to see if they can assist in anyway. This service has been more than appreciated especially during these trying times.
Water heater burst and flooded our finished basement. Insurance suggested SERVPRO and it was the right call. Clint and crew showed up assessed the damage and went to work. Because of their quick work more was saved than lost. Highly recommend, very efficient and thorough.
Sanitation of office, staff was very professional and did a fabulous job!
Very friendly, knowledgeable and helpful staff. I would highly recommend the SERVPRO Kingston location to anyone in need of their services!
I had a serious problem with mold in the crawl space under a section of my house. I called SERVPRO of Kingston to inspect the area and contracted with them to remove the damaged insulation and perform mold remediation procedures. Although my problem was not an emergency, the SERVPRO team responded quickly, and, from the moment I called to the end of the project, I was treated with the utmost respect and courtesy, and the work was carried out in a professional and efficient manner. Everyone at SERVPRO of Kingston, from the owner to the office staff and technicians, was personable, helpful, and professional. What a team! I recommend the business most highly and without reservation.
We had water damage in our upstairs bathroom that damaged the kitchen ceiling below. As soon as SERVPRO arrived they assessed the damage and got ahold of the insurance company. They quickly removed the damage and added in fans and dehumidifiers to dry everything out. We were able to save the oak wood floor upstairs because they responded so quickly and got it dried out! They came back daily to check on things and were professional, kind, and helpful!
The staff were very friendly, efficient and informative. I would highly recommend.
Very professional and quick to respond to my problem. Would definitely recommend to family and friends.
The professional way the problem/people were handled was awesome. I recommend Clint, John, and the crew to take of any problem within their realm. John went above and beyond to satisfy everyone involved. I can't end without adding Christian, and Chelsea to that awesome team. Every company should have someone that knows how to speak to people and make sure everything is explained and understood. SERVPRO IS THE WAY TO GO!
We needed to have our facility cleaned prior to reopening from COVID. I was on a very short timeframe. They accommodated my limited timeframes and worked to get the job completed quickly and efficiently. John was honest about services he didn’t think we would need and what he thought would benefit us. When the day came for the disinfecting process they were respectful of staff and made every effort to not be intrusive.
Don't go to anybody else if you are in need of emergency flood cleanup. These guys are the best and everything was handled quickly and professionally. I'll be using SERVPRO from here on out.
I'm a manager of a hotel & I cannot stress enough how helpful & professional everyone with this company is. Chelsea is an absolute sweetheart who will go above and beyond to make sure you are taken care of and happy with your service. We had an issue yesterday morning, I called Chelsea. She answered right away & Clint showed up with a smile within an hour of me calling to take care of our issue. Now that's service! This is a great company with great people!
We just started a new business and wanted an emergency response plan in place. Chelsea was incredibly knowledgeable of our needs and organized a detailed plan for us to follow should the need arise. We received a binder filled with helpful information and contacts. Everything in one place, just what we wanted. Thanks SERVPRO!
They have been very helpful with a small but complicated repair. Despite the service not being a huge job monetarily John from this office gave us all the attention and help we needed. I would recommend them to a friend!
SERVPRO gets the job done the right way with excellent quality! They arrived at my house less than one hour after I found flooding, got right to work, and made a stressful situation smooth.
John and the SERVPRO team were extremely helpful and professional when I experienced an emergency pipe break on my property. The team sanitized my basement in a timely manner. Turnaround time from my initial call to SERVPRO to the team showing up at my home and performing the cleanup was less than 48 hours. I couldn’t have asked for better service; highly recommend using SERVPRO and will be contacting them for future service.
Professional and fast response, great customer service and the crews cleaned up when they were finished.
My family and I cannot thank the professionals at SERVPRO of Kingston enough for helping us out in a recent time of need. From the initial phone call I knew that we were in good hands. Class act, professional, knowledgeable, friendly, and punctual. Made a great experience out of a difficult situation. Thanks again!
My husband and I contacted SERVPRO after finding mold underneath flooring that was removed. I have several autoimmune disorders and know how serious mold is, so I knew immediately that I wanted to have this professionally looked at. John and Clint were so amazing! They were very prompt about coming to look at the mold, and their answers to all of my questions put my mind at ease. We are able to have peace of mind knowing that it was taken care of properly! We would highly recommend SERVPRO of Kingston, Pittston City and Wyoming County!
Having an ERP for our office has been one of the most handy tools. If we ever have an sort of emergency, we know exactly who to call or what to do. Chelsea had our ERP ready in just a few short days. Super easy, convenient and best of all FREE!
SERVPRO is very professional and great to deal with John. Chelsea is a wonderful rep for the company.
Had SERVPRO come to my property to clean HVAC vents. They were efficient, quick and very knowledgeable. They did a great job and was very professional!! Highly recommended!!
Great company to deal with!!
The guys are great. We called and you showed right up.
Friendly staff and Great company to deal with when you have any issues!
Quick, friendly, complete service.
SERVPRO provided an amazingly quick response. Their staff went over and above, and helped make a very stressful situation easier. I would definitely recommend their services!!
I’d like to start off by saying SERVPRO and all their employees treated my family like family. They were very professional in handling our family’s flooding emergency. Although the damage is done -SERVPRO minimized the extent of damages to our home. They were very courteous and approachable with any questions we had. I highly recommend SERVPRO for any situation that suddenly arises , GOD knows they were there for us. Their staff is professionally trained in all emergencies and we could not have done this with out them.
THANK YOU ALL AND GOD BLESS
We have had to use SERVPRO 2x in the past year for two separate, unrelated issues. Both time, they were prompt to come out, performed excellent service and kept us informed of the plan to treat the mold issues. Particularly on our recent incident, I needed the work done on a day off (which happened to be Black Friday) and despite a tight schedule, they were able to accommodate to me. I would absolutely recommend this company for Mold Remediation Issues and, frankly any other services they offer.
Fantastic service from Chelsea! She has our company prepared to react in case of an emergency with our Service Ready Profile she has prepared for us. She and company stay in contact regularly and always provide us with helpful information. Would recommend this SERVPRO location without any hesitation!
My carpets look brand new!! The two guys that came out were extremely friendly. I had my son there and he asked so many questions and they were willing to answer him and show him how everything worked! They asked all of the time if I need a window open, or something for the smell! 1000% recommendations them
The SERVPRO team is undeniably the best professional restoration and contracting team I have ever had. From the kind customer service, to the impeccable job they did. I am completely satisfied and happy with the job they did. I recommend without hesitation! Thank you SERVPRO!!!! My family and I can enjoy our family room again!
I have had the opportunity to work with SERVPRO of Kingston, Pittston City and Wyoming County on a couple of occasions. They assisted with preparing an Emergency Ready Profile for the property and has provided insight with their quarterly fact sheet. I enjoy working with Chelsea and John and I will continue to recommend their services to our community.
John and his crew have been incredible!! They're professional, reliable, and care about their customers' well-being. I'd recommend them to anyone!!
SERVPRO of Kingston, Pittston City and Wyoming County did an amazing job setting up our Emergency Ready Profile. They came to our property, spent maybe 20 minutes asking some important questions and walking around taking photos of our emergency shut offs. They even went as far as explaining how to get to the shut off, what keys open what doors, etc. We use this in our newbie training for every employee. They are not wishing you have a disaster so they can help you recover, they are there for you EVERY step of the way to PREVENT disasters from happening.
The guys were wonderful.
They are perfect.
Highly recommend SERVPRO of Kingston, Pittston City and Wyoming County to anyone dealing with water damage. Highly skilled and knowledgeable employees who kept me informed and calm through the entire process of cleaning up my home.
John L. Was very professional and kind. He was very knowledgeable and started right away and fit us in his busy schedule last moment.
We bought a house with undisclosed damage and he was able to guide us in the right direction to get everything sorted out. He went out of his way to help us with various issues.
Carpet cleaning service is great as well. No hidden costs or fees. Slightly pricier than others but they were very precise and I believe wear booties on their shoes where as other companies wont.
Mike and Trevor were efficient, courteous, knowledgeable and quick during their duct cleaning after we had furnace puff back. Would recommend them to anyone.
Quick response, friendly and knowledgeable staff, regular follow-ups, and an overall job well done!
SERVPRO is our go-to clean up and restoration service provider, always!! They are very responsive and attentive to our immediate needs, no matter what time of day I call them. Their team is very knowledgeable and hard working; I recommend them whenever I can to our sister properties.
SERVPRO was the restoration company I chose to assist in removal and cleanup of water from recent storm this January. They were at my house the same day to set up fans and dehumidifiers. They worked diligently and professionally to make the experience the least stressful for me. They continued with the same professional service until the job was completed. They phoned to let me know when they would arrive. I would use them again and highly recommend them to anyone who needs this service. Top professional team.
John, Clint and the SERVPRO Kingston team were courteous, quick and professional. They explained their process, rationale and procedures upfront and throughout the clean-up phases. They performed a spectacular job and best of all, they were kind and patient during a stressful moment. I highly recommend.
True story, it was a quiet Saturday morning until my wife told me her Mother phoned to say she had 'some water' in the basement. That doesn't sound like it's too big a deal, so I hop into my car for the short drive to my mother in-law's house only to find 'a little water' is actually three-to-five inches of water covering the entire finished basement of the house. It turns out it's a really big deal and what a mess! The required clean up is WAY beyond something I can handle.
I phoned SERVPRO of Kingston, Pittston City and Wyoming County and in 45-minutes there was a crew on site starting to remove the water. Talk about service, getting a crew on site in less than an hour, on a Saturday yet, is outstanding. Should I ever again see a flooded basement or some other event that requires professional help to clean up I won't hesitate to call SERVPRO of Kingston, Pittston City and Wyoming County again.
Very professional, and helpful throughout the process. Everything from the estimate process, the cleanup, and working with my insurance company was handled well.
SERVPRO has been a pleasure to work with. They provide a quick response with efficient work and procedures. There are many great services to offer. The staff is friendly and genuinely willing to help. John & Chelsea will work hard for you!
SERVPRO is one of the best companies around. John and his crew are fast, efficient, professional, honest and courteous. I am highly satisfied in the service I received for water restoration in my home. I would recommend this company to anyone who is in a water crisis. John and his crew promptly ensured that minimal damage was done to my home by a buster water source.
Great service, professional, kind, very impressed!
Can’t say enough good things about John and his crew! I had water damage and mold growing in my ceiling after a leak in my roof. John was immediately out to take a look and had his crew there promptly there after. They did a great job of removing the damaged and moldy material, sprayed and set up HEPA filters to catch any remaining spores. John is especially great because he takes the time to look over the whole situation and get a plan together to that will be best for the unique problems. He explained exactly what he was going to do and what I needed to do after he was finished. I highly recommend these guys and would use the again 100%!
Fast, courteous and well pleased with the job.
They were prompt, hard working and did a great job.
Happy with SERVPRO's service.
Very professional, easy to work with. John was great coming and checking the equipment . Could not have been happier with the result.
The men did a great job and were very polite.
John and his crew did an awesome job on cleaning up my bathroom after it was flooded due to a sewer back-up. I would definitely recommend them to family and friends and if needed use them in the future! Thanks SERVPRO for the wonderful job and attention to detail. You were extremely professional and reasonably priced! Thank you for the great job & service.
John was very prompt in the response time which I felt made a big difference in the cleanup process. He clearly explained the job and what would happen. His employees were courteous and professional. They were prompt and on time for all return visits. They did a super job and made a stressful time less stressful. I would highly recommend.
Thanks for the great service, cleaning the ducts!
When Chelsea from SERVPRO first reached out to me about the Emergency Ready Plan, I had a lot of questions. What is an ERP? Do we really need one? Do I have time for something like this? Does it cost us money? Chelsea assured me that it something every business should have. There is no cost and it only takes a half hour, max – and she was right about all of it, too! We set up the meeting, and she asked all the questions. For Example: who is the emergency contact for the hotel, who to call if there is a fire, etc., and she filled in all the information onto her tablet. We walked around the property, and took pictures of things like the water and propane emergency shut offs. She wrote down the exact details of how to turn them off and where they were located. After walking the property, she was able to help me download the app to my phone and showed me how to use it. All the information about our property and photos are right there for me to access, from anywhere! My favorite part of the ERP is that we now have a printable book that we use in all of our emergency procedure meetings. If we did have an emergency, the staff would be able to pull the book out, look for the water shut off, turn it off, call the water company, and minimize all the damage that would have occurred if the staff did not have this information. In conclusion, I didn’t know we needed an ERP, and now that we have one, we use it to make our staff feel prepared, educated and empowered.
All staff was very professional and courteous. Job was done in a timely manner.
The men were very professional and knew what they were doing. They showed up on time when they said they would and were very polite.
Hardworking team. Very satisfied with their work.
Fires can be extremely destructive!! My mom's house was affected by a fire. Thank you SERVPRO!! Your assistance has made this horrific nightmare bearable!!!
Excellent.Trustworthy, quick, and efficient.
The guys were wonderful. Very happy with their work.
Thank you to Chelsea English and Team! Appreciate the help with frozen sprinkler head at Shadowbrook Resort. Your staff were quick, efficient and thorough!
Love SERVPRO's service.
They were so thorough and empathetic to what we were dealing with.
Very professional. Very satisfied.
Excellent Service! I was very happy with the response time and work completed.
I essentially know where all my utility shut offs are located, but some of my employees are uncertain. The ERP is a great asset for any property for employees to locate these shut offs in the event of disaster.
Thanks to the ERP survey, we're able to train our staff for an emergency. They know right where all the shut offs are and all panels. They know what to do, how to do it, and who to call. It's comforting to know that SERVPRO is there to assist us in case of a disaster.
The Emergency Ready Plan is a great addition to our venue. In the event of a disaster, I feel much more prepared to keep our staff and guests safe with the ERP established.
When my mother in-law woke up one morning with three inches of water in her basement she called me . . . I called SERVPRO of Wyoming County/Kingston Township. Within an hour SERVPRO had a crew at the house to start the recovery process. I don't know how the service could have been any better, highly recommended!
Very Professional. I was kept informed every step of the way.
SERVPRO did a great job.
John and his workers were wonderful to us at such a difficult time. I would highly recommend SERVPRO to my friends and family.
I AM SO IMPRESSED WITH JOHN LAZO AND HIS CREW. ALL OF THEM ARE SO KIND AND CONSIDERATE, THEY WENT FAR BEYOND MY EXPECTATIONS WITH THE QUALITY OF THEIR WORK. I PROUDLY RECOMMEND THEM.
They were very professional and polite. Thank you for everything.
They were very courteous, kind, and prompt. They explained everything to me.
SERVPRO of Wyoming County/Kingston Township has been a pleasure to work with. They provide a quick response with efficient work and procedures. Many great services to offer. The staff is friendly and genuinely willing to help.
I can not express how pleased I am with the wonderful work this crew has done. They have been so meticulous with everything. The manager, John, and all the crew members were so courteous and helpful. It has been such a pleasure dealing with them all, and I would gladly recommend them.
SERVPRO did a very good job and we were very pleased with their services.
John was excellent to work with. Always informed us of what was happening and timely.
John was very professional. The whole team was kind and caring. I am very impressed how they were able to clean the smell of burning wire out of my home. We were treated like family and that is much appreciated.
John was fantastic, professional, prompt and courteous. I would definitely recommend him to anyone that needs SERVPRO in the future!!!
Most wonderful company. I am already recommending them to everyone. Turned a bad experience into a good one. Thank you, Thank you.
Working with the SERVPRO team was a very easy experience. They are very experienced and have the certifications to back them. I have been through 5 different house closings. The house inspections always have some type of issues. When I had an issue, I called them first. They were reasonable, explained what they were going to do to remedy the situation. They did exactly what they said they were going to do and went above and beyond in their service. I will definitely use them again and highly recommend them.
Great Job, Thank you!
SERVPRO did a great job. I would recommend them to family and friends.
The most appreciated thing about the men working on my home is that I felt like they really cared.
The people and service were truly amazing! If there was ever a time when we needed exceptiona
They do a good job, and were respectful of our home. I would recommend them.
They have exceeded my expectations, no recommendations at all. The contact individual, John, was very responsive to all our needs, and very courteous, truly a professional!
Very good service. Very hard workers, always on time. Would recommend to anyone. Very pleased.
Wonderful, professional guys!
They were so nice and worked on our time. Were here on time throughout and here immediately after we called. Would 100% recommend to anyone. Wrote a recommendation on Facebook.
I don't feel I could have been recommended to a better company. SERVPRO was kind and courteous at all times and I highly recommend them.
This company is the best company I have worked with. They are professional and know what they are doing. If it wasn't for them, my house would have been full of mold. I trust them for anything.
The two SERVPRO gentlemen that came into my home were very professional, kind, and respectful of my home. If I had questions they took the time to explain every process that was being done and I had a lot of questions. I would recommend them to my family and friends.
Courteous and on time.
I was very pleased with SERVPRO. They were excellent workers and very professional. I would highly recommend them.
I was very pleased with the service that we received. They were courteous, prompt and efficient. I would definitely recommend them to family and friends for any jobs like this.
John was very helpful, kind and understanding.